Privacy Policy

Bo Kaata (“Bo Kaata”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or use the Bo Kaata Customer App and Bo Kaata Vendor App (collectively, the “Platform”).

By using the Platform, you acknowledge that you have read this Privacy Policy.

1. Scope

This Privacy Policy applies to the Bo Kaata website, the Bo Kaata Customer App, and the Bo Kaata Vendor App.

It explains how personal information may be processed when customers browse products, place orders, make pre-bookings, request rooftop bookings, explore events, or communicate with vendors. It also covers information associated with vendors who manage products, orders, stock, rooftop listings, and event listings through the Platform.

2. Who we are

Bo Kaata operates a platform designed to connect customers with vendors and rooftop hosts for Basant-related products, bookings, and activities.

For questions about this Privacy Policy or your personal information, contact us at:

Email: info@bokaata.com
Website: https://bokaata.com

The legal entity operating Bo Kaata and its registered address may be provided here once confirmed.

3. Information we collect

The information we process depends on how you use the Platform.

3.1 Information collected through the website

When you visit our website, certain technical information may be processed by our hosting provider or other services supporting the website. This may include:

IP address and general technical connection information.
Browser type, operating system, and device information.
Pages requested and basic server log information.
Information you voluntarily provide through a contact form or by emailing us.

The website may also load third-party resources, such as web fonts. Where these resources are provided by external services, your browser may communicate with those providers and disclose technical information, including your IP address.

3.2 Customer App information

When you use the Bo Kaata Customer App, the Platform may process information necessary to provide its features, including:

Account information: Your name, phone number, email address, and other account details you provide.
Order information: Products ordered, quantities, order status, pickup or delivery details where applicable, payment status, and cancellation information.
Pre-booking information: Details of pre-bookings and associated requests.
Rooftop booking information: Booking requests, selected dates or time slots, guest or event details where required, and booking status.
Event information: Information associated with events you explore, register for, or book through the Platform, where applicable.
Communications: Messages or information you provide when contacting us or a vendor in connection with an order or booking.
Technical information: Device and application information that may be processed to maintain the functionality, reliability, and security of the app.

3.3 Vendor App information

When you use the Bo Kaata Vendor App, the Platform may process:

Vendor account information: Name, contact details, business name, and other registration information.
Product information: Product names, descriptions, prices, stock details, and product listings.
Order information: Customer orders, order status, preparation or packing status, pickup details, cancellations, and related transactions.
Rooftop information: Rooftop descriptions, location or area, capacity, available facilities, pricing, photographs, and booking availability.
Event information: Event descriptions, dates, locations, and other listing information you provide.
Business activity information: Booking requests, order records, stock information, and relevant operational activity.
Technical information: Device, application, and diagnostic information where collected by the Platform.

Please do not submit personal information that is not needed to use the Platform.

3.4 Payment information

The Platform may process information about payment methods and payment status, such as whether an order is paid or unpaid or whether cash on delivery has been selected.

If online payments are offered, payment details may be processed by the relevant payment provider. The handling of card numbers, banking credentials, and other sensitive payment information depends on the payment integration used.

Users should refer to the relevant payment provider's privacy information where applicable.

4. How we use information

We may use information for the following purposes:

To create and manage customer and vendor accounts.
To display product listings, prices, stock availability, rooftop listings, and events.
To process and manage orders, pre-bookings, rooftop booking requests, and cancellations.
To communicate relevant order and booking updates.
To enable vendors and rooftop hosts to respond to requests and fulfil orders or bookings.
To support customer service and respond to enquiries.
To maintain the operation, performance, and security of the Platform.
To detect, investigate, and help prevent fraud, misuse, or unauthorised activity.
To maintain appropriate business records and meet applicable legal obligations.
To improve the Platform and troubleshoot technical problems.

Where required by applicable law, we will rely on an appropriate legal basis for processing personal information, such as providing a requested service, meeting a legal obligation, pursuing legitimate interests where permitted, or obtaining consent where required.

5. Storage and transfers

Website files may be hosted by our website hosting provider. Information associated with the mobile applications may be stored or processed by the infrastructure and service providers used to operate the Platform.

The location of data storage, applicable retention arrangements, and any international transfers depend on the providers and infrastructure configured for the Platform.

Where required by applicable law, appropriate safeguards will be applied to international transfers of personal information.

We do not disclose personal information to third parties except as necessary for the operation of the Platform, as described in this Policy, or as otherwise permitted or required by applicable law.

Information may be shared in the following circumstances:

6.1 Vendors and rooftop hosts

When you place an order or submit a booking request, relevant information may be shared with the vendor or rooftop host responsible for fulfilling that request.

Depending on the transaction, this may include your name, contact details, order or booking information, and necessary pickup or fulfilment details.

Vendors and hosts should use this information only for legitimate purposes related to the relevant order or booking and their applicable legal obligations.

6.2 Service providers

We may use third-party providers to support hosting, infrastructure, communications, payment processing, security, or other Platform operations. Such providers may process information as necessary to deliver their services.

6.3 Legal and safety requirements

We may disclose information where required by law, legal process, or a lawful request from an authorised authority, or where disclosure is reasonably necessary to protect the rights, safety, and security of users or the Platform.

6.4 Business transfers

If the business or Platform is involved in a merger, acquisition, restructuring, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Cookies and similar technologies

The website may use essential technical mechanisms required for its operation. Third-party resources, such as externally hosted fonts, may also communicate information to their respective providers.

If analytics, advertising technologies, or additional cookies are introduced, this Policy will be updated as appropriate. Where required by applicable law, consent will be requested before using non-essential cookies or tracking technologies.

You can manage cookies through your browser settings, although disabling certain technologies may affect website functionality.

8. Information security

We aim to protect personal information against unauthorised access, alteration, disclosure, and loss through appropriate technical and organisational measures.

The measures implemented depend on the systems and infrastructure used to operate the Platform. No method of transmitting or storing information can be guaranteed to be completely secure.

Users should protect their account credentials and contact us if they suspect unauthorised access to their accounts.

9. Data retention

We retain personal information for as long as reasonably necessary to provide the Platform's services, manage accounts and transactions, resolve disputes, maintain appropriate records, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it, subject to applicable legal and operational requirements.

10. Your privacy rights

Depending on applicable law and your circumstances, you may have rights to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, where applicable.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Raise a complaint with a relevant data protection authority, where applicable.

To make a privacy-related request, email info@bokaata.com. We may need to verify your identity before responding.

Requests will be handled in accordance with applicable law.

Account deletion

If you wish to close your Bo Kaata account or request deletion of your personal information, contact us at info@bokaata.com.

We may retain certain records where necessary to comply with legal obligations, resolve disputes, prevent fraud, or maintain legitimate transaction records, as permitted by applicable law.

11. Children's privacy

The Platform is not intended to be used by individuals who are not legally eligible to use the relevant services under applicable law.

Parents or guardians who believe that a child has provided personal information to us may contact info@bokaata.com so that the matter can be reviewed and appropriate action considered.

The applicable minimum age and any additional requirements for younger users will depend on the relevant services and applicable law.

12. Third-party services and links

The Platform may contain links to third-party websites, applications, payment providers, or other services.

We do not control the privacy practices of independent third parties. Their own terms and privacy policies govern their handling of information. We encourage users to review those policies before providing personal information to them.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Platform, our data practices, or applicable legal requirements.

The “Last updated” date at the beginning of this Policy indicates when it was most recently revised. Where required, we will provide additional notice of significant changes.

14. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Bo Kaata
Email: info@bokaata.com
Website: https://bokaata.com

We will review and respond to privacy enquiries in accordance with applicable requirements.